{"id":10248,"date":"2018-10-31T12:41:57","date_gmt":"2018-10-31T09:41:57","guid":{"rendered":"http:\/\/ugn.sdf.mybluehost.me\/.website_ff337748\/?page_id=10248"},"modified":"2024-01-06T16:54:38","modified_gmt":"2024-01-06T13:54:38","slug":"memnuniyet-saglama-sureci","status":"publish","type":"page","link":"https:\/\/dorahospital.com\/musteri-iliskileri\/memnuniyet-saglama-sureci\/","title":{"rendered":"Memnuniyet Sa\u011flama S\u00fcreci"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Dora Hospital olarak yapt\u0131\u011f\u0131m\u0131z i\u015fin merkezine iyile\u015fmek i\u00e7in bize ihtiya\u00e7 duyan insanlar\u0131 koyar\u0131z. Bu nedenle sundu\u011fumuz ayr\u0131cal\u0131kl\u0131 hizmeti sa\u011fl\u0131\u011f\u0131na kavu\u015fmak i\u00e7in bizlere ba\u015fvuranlar\u0131n beklenti ve taleplerine g\u00f6re \u015fekillendiririz.<\/p>\n<p><strong><em>Hasta Haklar\u0131 Birimi olarak; hastanelerimizden arzu etti\u011finiz hizmeti alman\u0131z ve memnuniyetinizi sa\u011flamak i\u00e7in;<\/em><\/strong><br \/>\n\u2013 Hastanemizden hizmet alan t\u00fcm hasta ve hasta yak\u0131nlar\u0131m\u0131z\u0131n hastanemiz ile ilgili g\u00f6r\u00fc\u015f ve d\u00fc\u015f\u00fcncelerini al\u0131r\u0131z.<br \/>\n\u2013 Bildirilen t\u00fcm g\u00f6r\u00fc\u015fleri ilgili departman y\u00f6neticileri ile de\u011ferlendirir, sizlerin talepleri do\u011frultusunda hizmet kalitemizi art\u0131rmak i\u00e7in \u00e7al\u0131\u015f\u0131r ve sorunlar\u0131n\u0131z\u0131n \u00e7\u00f6z\u00fcm\u00fcne y\u00f6nelik i\u015flemleri ger\u00e7ekle\u015ftiririz.<br \/>\n\u2013 De\u011ferlendirme sonras\u0131 al\u0131nan kararlar ve sonu\u00e7lar hakk\u0131nda, hastam\u0131za geri d\u00f6n\u00fc\u015f yapar\u0131z.<\/p>\n<p>Hasta Haklar\u0131 Birimi, sizlerin memnuniyetine katk\u0131 sa\u011flad\u0131\u011f\u0131 kadar, \u00f6neri ve g\u00f6r\u00fc\u015flerinizi de de\u011ferlendirerek hastanemizin geli\u015fimine katk\u0131 sa\u011flar. \u015eik\u00e2yetleriniz ve olumsuz g\u00f6r\u00fc\u015flerinizle sadece Hasta Haklar\u0131 Birimimiz de\u011fil ilgili t\u00fcm \u00fcst d\u00fczey y\u00f6neticilerimiz \u00e7\u00f6z\u00fcm ama\u00e7l\u0131 ilgilenir.<\/p>\n<h3>G\u00d6R\u00dc\u015eLER\u0130N\u0130ZE DE\u011eER VER\u0130YORUZ<\/h3>\n<p>En iyiye ula\u015fmak ad\u0131na; \u00f6neri, istek ve g\u00f6r\u00fc\u015flerinizi bize iletmenizden mutluluk duyaca\u011f\u0131z.<\/p>\n<p><strong>G\u00f6r\u00fc\u015f, \u00f6neri veya d\u00fc\u015f\u00fcncelerinizi bildirmek i\u00e7in;<\/strong><br \/>\n\u2013 <strong>0850 460 32 32<\/strong> numaral\u0131 \u00e7a\u011fr\u0131 merkezimizden Memnuniyet Hatt\u0131na ula\u015fabilir,<br \/>\n\u2013 G\u00f6r\u00fc\u015flerinizi internet arac\u0131l\u0131\u011f\u0131yla bildirmek i\u00e7in web sayfam\u0131zda yer alan\u00a0<a href=\"https:\/\/dorahospital.com\/sizi-dinliyoruz\/\" target=\"_blank\" rel=\"noopener\">Sizi Dinliyoruz<\/a>\u00a0b\u00f6l\u00fcm\u00fcnden e-mail g\u00f6nderebilir,<br \/>\n\u2013 Hastane ya da Genel M\u00fcd\u00fcrl\u00fck posta adreslerimize mektup g\u00f6nderebilir,<br \/>\n\u2013 Hastanelerimizde katlarda ve bekleme salonlar\u0131nda bulunan anket formlar\u0131n\u0131 doldurabilir,<br \/>\n\u2013 Sosyal medya hesaplar\u0131m\u0131zdan mesaj yollayabilir,<br \/>\n\u2013 Hasta Haklar\u0131 Birimi yetkilileri ile y\u00fcz y\u00fcze g\u00f6r\u00fc\u015fme talep edebilir ya da telefon ile g\u00f6r\u00fc\u015fme yapabilirsiniz.<\/p>\n<p>Hasta Haklar\u0131 Birimi ve Memnuniyet Merkezine iletilen her g\u00f6r\u00fc\u015f (\u015fikayet) \u00f6zel bir referans numaras\u0131 ile sisteme kaydedilir ve saklan\u0131r. \u015eikayet de\u011ferlendirilirken hasta haklar\u0131 ve memnuniyeti ilkelerine g\u00f6re hareket edilir. Gerekli t\u00fcm ara\u015ft\u0131rmalar yap\u0131larak en k\u0131sa s\u00fcrede ve kalite standartlar\u0131na uygun \u00e7\u00f6z\u00fcm \u00fcretilmesi ama\u00e7lanmaktad\u0131r. De\u011ferlendirme sonras\u0131 al\u0131nan kararlar ve sonu\u00e7lar hakk\u0131nda, hastam\u0131za geri d\u00f6n\u00fc\u015f yap\u0131lmaktad\u0131r.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Dora Hospital olarak yapt\u0131\u011f\u0131m\u0131z i\u015fin merkezine iyile\u015fmek i\u00e7in bize ihtiya\u00e7 duyan insanlar\u0131 koyar\u0131z. Bu nedenle sundu\u011fumuz ayr\u0131cal\u0131kl\u0131 hizmeti sa\u011fl\u0131\u011f\u0131na kavu\u015fmak i\u00e7in bizlere ba\u015fvuranlar\u0131n beklenti ve taleplerine g\u00f6re \u015fekillendiririz. Hasta Haklar\u0131 Birimi olarak; hastanelerimizden arzu etti\u011finiz hizmeti alman\u0131z ve memnuniyetinizi sa\u011flamak i\u00e7in; \u2013 Hastanemizden hizmet alan t\u00fcm hasta ve hasta yak\u0131nlar\u0131m\u0131z\u0131n hastanemiz ile ilgili g\u00f6r\u00fc\u015f ve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":23824,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10248","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Memnuniyet Sa\u011flama S\u00fcreci | Dora Hospital | G\u00fcl\u00fcmseyin Buradas\u0131n\u0131z...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dorahospital.com\/musteri-iliskileri\/memnuniyet-saglama-sureci\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Memnuniyet Sa\u011flama S\u00fcreci | Dora Hospital | G\u00fcl\u00fcmseyin Buradas\u0131n\u0131z...\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]Dora Hospital olarak yapt\u0131\u011f\u0131m\u0131z i\u015fin merkezine iyile\u015fmek i\u00e7in bize ihtiya\u00e7 duyan insanlar\u0131 koyar\u0131z. Bu nedenle sundu\u011fumuz ayr\u0131cal\u0131kl\u0131 hizmeti sa\u011fl\u0131\u011f\u0131na kavu\u015fmak i\u00e7in bizlere ba\u015fvuranlar\u0131n beklenti ve taleplerine g\u00f6re \u015fekillendiririz. 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